FAQ
1. What types of laser machines you can offer?
We provide a range of laser equipment tailored for the glass industry, including laser cutting machines, laser drilling machines, laser marking machines, and laser de-coating machines.
2. Can your machines handle different types of glass?
Yes, our machines are designed to process a variety of glass types, including white glass, ultra-thin glass, and coated glass.
3. Do you offer customization options for your machines?
Absolutely. We understand that every customer has unique requirements, and we offer fully customizable solutions to match your specific production needs.
4. What is the average lead time for machine delivery?
The lead time typically ranges from 4 to 6 weeks, depending on the complexity of the machine and customization requirements.
5. Do you provide installation and training services?
Yes, we offer on-site installation and training by our expert technicians to ensure your team can operate the equipment efficiently.
6. What kind of maintenance is required for your machines?
Our machines are designed for low maintenance. We provide detailed maintenance manuals and offer after-sales support for routine checks, parts replacement, and troubleshooting.
7. Do your machines meet international safety standards?
Yes, all our products comply with international safety standards, such as CE and ISO certifications, ensuring they are safe to operate in any market.
8. What is the warranty period for your products?
We provide a standard warranty period of 24 months.
9. Do you offer technical support for overseas customers?
Yes, our dedicated international support team provides 24/7 assistance via email, phone, or video call. We also offer remote troubleshooting services to minimize downtime.
10. How can I order spare parts or request repairs?
You can contact us directly via our website or customer support channels, we have and service sites and agents.
Your satisfaction, Our Commitment
